Return Policy

Return Policy

Take a look at our Return Policy!

If you have any questions about it, please contact us by visiting our contact page.

Last updated: January 25, 2021

Thank you for shopping at!

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on returns.

The following terms are applicable for any products that You purchased with Us.


Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to DekoTown.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to DekoTown, accessible from

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Return Rights

Please note, when You place an order on, We will produce the purchased products for You. That’s why We accept Returns only in case of damaged, misprinted or defective Goods.

Unfortunately, We don’t accept Cancellations, but please contact Us if something arrives damaged, misprinted or defective.

You are entitled to submit any claims for misprinted, damaged or defective Goods within 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date.

In order to exercise Your right of return, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

In addition We would kindly ask You to attach a photo of the damaged Goods.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days.
  • The Goods are in the original packaging.

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Please send the Goods to Our facility. You will find the return address on the original package of the parcel.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a return without actual receipt of the Goods or proof of received return delivery.

This Return Policy has been created with the help of the Return and Refund Policy Generator.

Contact Us

If you have any questions about our Returns Policy, please contact us: